E-commerce consulting

Guide your digital business toward digital transformation

E-commerce Consulting

If you've come this far, it's because you want to know how you can reach more customers and sell more with your online business. At Trilogi will provide Trilogi a customized consultation so that you can understand where you currently stand and how to move forward with the digital transformation of your eCommerce business.

  • We implement analysis throughout your potential customer's journey to establish key points and help you improve.
  • We focus our consulting services on putting your potential customer at the center, establishing a strategy from the moment they begin their search until they complete their purchase.
  • We create a strategy based on offering your customer what they are looking for, when they are looking for it, thereby improving your competitiveness.

Accelerating Online Business

  • We define the best strategy to achieve accelerated digital growth.
  • We identify new business opportunities and new markets for your product catalog.
  • We plan the main milestones: MVP, exploratory market pilot, global rollout, and ongoing actions.
  • We implemented the plan to attract new customers, the marketing plan, and its growth actions.

Design Thinking for eCommerce

  • We evolve the product-focused business mindset towards a mindset geared towards the digital ecosystem, reaching your customers with a unique value proposition.
  • We explore partnerships and complementary offers to boost the visibility of your brand and servification.
  • We align product development, customer service, and operations into a single strategy to improve brand reputation and visibility.
  • We apply the Design Thinking methodology to your online business to discover how to meet the needs of your potential customers.
Strategic boost for your eCommerce

What eCommerce consulting services do we offer for your online business?

Solutions and services

Operations Consulting
  • We define workflows, procedures, and resources necessary for the daily operations of your eCommerce business.
  • We understand the impact that logistics has on your sales and after-sales activities in your online business.
  • We define agreements with carriers, stock strategy, and packaging to increase customer satisfaction.
E-commerce optimization
  • We discover which features and add-ons bring real value to your customer experience in your online business.
  • We increase the performance of your eCommerce by optimizing products, images, content, add-ons, and more.
  • We increase your eCommerce conversion rate, boosting sales at every step of the conversion funnel.
B2B/B2C business model
  • Action plan to serve your B2B customers through your eCommerce, evolving your analog model to a digital self-service model.
  • Complement your current B2C offering with complex B2B models aligned with your product, pricing strategy, and services.
  • We create an eCommerce strategy to offer your B2B customers a comprehensive service, aligned with the omnichannel strategy, both online and offline.
E-commerce audit
  • We audit your eCommerce to take your online business sales to the next level.
  • We measure and enhance the speed and UX of your eCommerce site.
  • We analyze heat maps, journeys, and visitor navigation to identify drop-off points and improve conversion rates.

Product strategy and pricing

  • We uncover the pricing strategy of the market and your competition.
  • We align your marketing strategy with your pricing strategy – Focus on the value perceived by the customer.
  • Focus on the right products and work with the 80/20 rule to maximize your ROI.

Online Business Strategy for China

  • We analyze customer expectations and market behavior to implement in the Chinese market.
  • We master the specifics of cross-border eCommerce, the Great Firewall of China, internet limitations, and hosting requirements.
  • We define the eCommerce strategy within the digital ecosystem in China: WeChat, TMall, JD.com, Red Book, and others for your introduction to the eCommerce market in China.
  • We have a team in Hong Kong and Shanghai to make your online strategy in China a success.

Software recommendations

  • We analyze what can be automated, what can be accelerated, and what must be managed manually in the eCommerce environment.
  • We define the advantages and use cases of each solution and select the most appropriate one for your organization.
  • We align marketing strategy with the software and services needed to maximize ROI.
Large projects for large companies