eCommerce Consulting
Decide your next digital step with data
We diagnose your online business, prioritize what has the greatest impact on sales and margins, and deliver a realistic roadmap to execute it.
Tools and platforms
They trust Trilogi
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Consulting
Business-focused eCommerce consulting
Many companies come to us with a specific question: should I change platforms? Why isn’t my store growing? How do I sell online to my B2B customers? Behind it there is almost always something broader. Our eCommerce consulting puts your customer at the center and analyzes the entire journey: acquisition, catalog, pricing, operations, logistics, technology and team. By your side since 1999. We help companies organize their digital business with a vision that brings together Strategy, Marketing, Creativity and Technology, and today we do it with AI as a tool to analyze faster and decide better.
- Consulting
- AI
- Marketing
- Design
- Technology
since 1999
The challenge
Situations where eCommerce consulting makes the difference
- 01
Your online channel stalls
Investment goes up but revenue doesn’t follow, and nobody knows for sure where the bottleneck is.
- 02
Doubts about the platform
Your current technology limits the business, but switching seems risky and expensive without an objective analysis.
- 03
Hidden costs
Licenses, development, apps and maintenance pile up, and total cost of ownership gets out of control.
- 04
Moving into B2B or new markets
Digitizing trade sales or opening new countries requires defining model, pricing and operations before investing.
Strategy comes first, then the technology
What we do
What we do in our eCommerce consulting
Every engagement starts with a focused diagnosis and ends in actionable decisions.
Digital business diagnosis
We audit traffic, conversion, catalog, operations and technology. We identify the leaks in your funnel and their financial impact.
Action plan and roadmap
We prioritize initiatives by impact and effort and sequence them into milestones: MVP, pilot, rollout and continuous improvement. You’ll know what to do first and why.
Platform selection
We compare options against 8 criteria: implementation time, features, integration, adaptability, security and privacy, support and SLA, third-party dependencies and TCO. We’re agnostic, so our recommendation is the one that fits your business.
TCO and margin analysis
We calculate the total cost of ownership of your ecosystem and its effect on margin. We find where you can save without losing capability.
Product and pricing
We analyze your catalog and the competition to align assortment, pricing and perceived value. We focus efforts on your most profitable products.
Operations and B2B model
We define workflows, logistics, customer service and, where relevant, how to move your trade customers to a digital self-service model.
How we work
How we run an eCommerce consulting engagement
Listening
Interviews with management and teams to understand the business’s goals, constraints and priorities.
Analysis
We review analytics, sales, CRM and operations data, using AI to speed up the analysis.
Diagnostic
We present findings, opportunities and risks with their estimated impact, straight to the point.
Roadmap
We turn the diagnosis into a phased plan with budget, owners and success metrics.
Hypercare
If you need it, we execute with our team or oversee execution by your suppliers.
What’s included
What you get from the consulting
Who it’s for
Who our eCommerce consulting is for
Companies with a stalled eCommerce
Businesses already selling online that need to know why they aren’t growing and what to change.
Manufacturers and distributors
B2B companies that want to digitize trade sales without breaking their sales model.
Teams facing a replatforming
Organizations that need to choose a new platform and want an objective, documented decision.
Keep exploring
Related services
Frequently asked questions
What we’re often asked.
What does eCommerce consulting do?
It analyzes your online business as a whole, from acquisition to after-sales, to find what is holding back sales or margins. The result is a diagnosis with clear priorities and a phased action plan. It doesn’t stop at generic recommendations: every initiative has an estimated impact, owners and metrics to measure whether it works.
How do you choose the right eCommerce platform?
Using 8 objective criteria: implementation time, features, integration with your systems, adaptability, security and privacy, support and SLA, third-party dependencies and total cost of ownership. Because we are technology-agnostic, we compare options such as Shopify, PrestaShop, LogiCommerce or commercetools based on what your business needs, not on what suits us to sell.
How long does eCommerce consulting take?
It depends on the scope. A focused diagnosis takes a few weeks, while a full strategic plan with platform selection and a B2B model takes longer and requires more interviews. Before starting, we define scope, timeline and deliverables so you know exactly what you’ll receive and when.
What is eCommerce TCO?
Total cost of ownership adds up everything it costs to keep your store running over time: licenses, commissions, hosting, development, apps, integrations, maintenance and internal hours. Comparing platforms only on license price usually leads to surprises. Calculating TCO lets you decide with real numbers.
Can you execute the plan after the consulting?
Yes. As a digital agency we cover strategy, marketing, creativity and technology, so we can execute all or part of the roadmap. But the diagnosis is yours: if you prefer to work with your own team or other suppliers, we hand it over fully documented so you can proceed with complete autonomy.
Next step
Our business is to grow yours
Tell us what decision you’re facing and we’ll propose how to tackle it with data.