B2B, B2C and D2C eCommerce Solutions
One business, all your channels
We design and implement the eCommerce solution that fits your sales model and connect it to your ERP, your stores and your stock. By your side since 1999.
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Technology
eCommerce solutions for every business model
There is no such thing as a one-size-fits-all online store. A manufacturer selling to distributors needs customer-specific price lists, recurring orders and payment terms; a D2C brand needs brand experience, subscriptions and first-party data; a retailer needs the website, stores and warehouse to share the same stock. At Trilogi we design eCommerce solutions around your model, not around a specific platform. We are technology-agnostic: we choose the technology using objective criteria and integrate it with your systems so online and offline work as a single business.
- Consulting
- AI
- Marketing
- Design
- Technology
The challenge
The problems we solve in your eCommerce
- Symptom 1
Channels that don’t talk to each other
The website, physical stores and ERP handle different data: stock that doesn’t add up, duplicate orders and customers who aren’t recognized.
- Symptom 2
B2B forced into B2C
B2B price lists, terms and approval workflows patched onto a store built for end consumers.
- Symptom 3
A platform you’ve outgrown
Every new requirement demands costly development or runs into the limits of your current technology.
- Symptom 4
Manual operations
Teams copying orders, updating prices by hand and reconciling sales in spreadsheets.
The technology is chosen after we understand the business.
What we do
The eCommerce solutions we build
We cover the main digital sales models and connect them to your actual operations.
B2C eCommerce
Conversion-focused stores with a great mobile experience, search, promotions and payment gateways. Ready to grow in catalog, traffic and languages.
B2B eCommerce
Trade portals with customer-specific pricing, quick orders, reordering, quotes and payment terms. The self-service channel that frees up your sales team.
D2C direct sales
Your own channel for brands that want to sell without intermediaries and control experience, pricing and data. With loyalty programs and subscriptions if your product allows it.
Your own marketplace
Multi-vendor platforms to open your catalog to third parties or build a partner ecosystem. With seller management, commissions and payouts.
Omnichannel
Unified stock, click & collect, in-store returns and a single customer view across online and offline. Your physical store and website stop competing.
Integration with your systems
We connect your eCommerce to ERP, POS, PIM, CRM, OMS and carriers through our integration hub, built with AI and designed to be used with AI. A single source of truth.
How we work
How we build your eCommerce solution
Model analysis
We understand how you sell today, to whom, through which channels and with which systems.
Platform selection
We compare options against 8 criteria: implementation, features, integration, adaptability, security, SLA, dependencies and TCO.
Architecture and integrations
We define which system owns each piece of data and how information flows between them.
Implementation
Design, development, data migration and testing with real users before going live.
Evolution and support
24/7 support with SLA, maintenance and continuous data-driven improvements.
What’s included
What an eCommerce solution with Trilogi includes
Who it’s for
Who our eCommerce solutions are for
Manufacturers and distributors
Manufacturers and wholesalers who want to digitize trade sales without losing their commercial terms.
Brands that sell direct
Fashion, beauty, home or food brands that want their own D2C channel alongside distribution.
Retailers with physical stores
Chains that need to unify stock, customers and orders across the website and their store network.
Keep exploring
Related services
Every project, with method.
We plan, build and deliver with the Trilogi methodology: defined phases, a single Project Manager and nothing goes live without your sign-off. And after launch, Customer Care looks after your service.
Frequently asked questions
What we’re often asked.
What is the difference between B2B, B2C and D2C eCommerce?
B2C is selling to end consumers, usually with public prices and immediate payment. B2B is selling between businesses, with customer-specific pricing, volumes, payment terms and approval processes. D2C is when a brand or manufacturer sells directly to consumers without intermediaries. Each model requires different features and processes, and many companies combine two or all three.
Can I run B2B and B2C on the same platform?
Yes, and it’s often advisable if you share catalog and stock. You can set up separate stores or views, with different prices, terms and experiences for each type of customer, on a single base of products and orders. We analyze your case to decide whether one platform or two connected ones makes more sense.
Which eCommerce platform is best for my company?
It depends on your model, volume, integrations and team. We work with LogiCommerce, Shopify, PrestaShop, WooCommerce and commercetools, among others, and we have no default favorite. We compare the options against 8 objective criteria, including total cost of ownership, and recommend the one that best fits your business.
How is the online store integrated with the ERP and POS?
Through connectors that sync products, prices, stock, customers and orders between systems. We use our integration hub, built with AI and designed to be used with AI, to orchestrate those flows with a single source of truth. This avoids manual work and errors, and your website and stores work with the same data.
What is omnichannel eCommerce?
It’s one where customers can buy, pick up, return or check their order through any channel, online or physical, with a seamless experience. It requires unified stock, a single customer view and shared processes across website, stores and warehouse. The key isn’t the platform, but the integration between systems.
Next step
Our business is to grow yours
Tell us how you sell today and we’ll propose the eCommerce solution that fits your business.