AI automations

Practically any repetitive, information-based task: reading and recording documents, classifying and answering emails, moving orders between systems, updating customer records, generating reports or detecting anomalies. AI also makes it possible to automate tasks with poorly structured data, like free text or scanned documents, that used to require a person.

An automation follows a defined flow: when something happens, it runs a series of steps, using AI where something needs to be read or interpreted. An AI agent has more autonomy: it converses, decides what action to take and can use several tools to achieve a goal. They’re often combined in the same process.

Usually not. Automations connect to the systems you already use through APIs, connectors or, if needed, by reading files and emails. We review your tools at the start and tell you what can be connected directly and where some adaptation would be needed.

Yes, if it’s designed well. We define what data each flow processes, where it’s stored and who has access, apply least-privilege permissions and log every run. For sensitive tasks we add human review before the action is completed, combining efficiency and control.

Ideally, start with frequent, low-risk tasks with clear rules, where the time savings show quickly. For a broader view, an AI process improvement diagnosis helps prioritize what to automate and in what order based on business impact.