24×7 managed eCommerce platform
Your online store, always on and connected
Hosting, integrations, maintenance and 24×7 support with SLA in a single service. You sell; we keep the platform healthy and evolving.
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Technology
End-to-end solutions to manage your eCommerce platform
Launching an online store is just the beginning. What makes the difference is that it works every single day: that it handles campaign peaks, that stock and orders flow with the ERP, that shipments are communicated automatically and that someone answers when something breaks on a Sunday night. With our managed eCommerce platform we take care of that entire technical layer, whatever your technology, SaaS or Open Source. We combine hosting, integrations, maintenance and 24×7 support with SLA so your team can focus on selling and growing the business.
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- AI
- Marketing
- Design
- Technology
The challenge
Technical problems that are no longer yours
Downtime at the worst moment
Black Friday, sales season or a TV campaign can bring down an undersized server and cost you sales that never come back.
Data duplicated by hand
Orders, stock and prices copied between systems lead to errors, stockouts and frustrated customers.
Uncoordinated vendors
Hosting, developers, carriers and ERP with different contacts who pass the buck when there’s an incident.
A platform that falls behind
Without maintenance or evolution, the store builds up technical debt, pending security patches and outdated features.
The best platform is the one that never makes you think about it.
What we do
What we manage on your eCommerce platform
All the technical pieces that support your sales, with a single accountable team.
SaaS, Open Source and cloud hosting
We host your store on the right infrastructure: high-availability SaaS, auto-scaling cloud or dedicated servers. We size it to your seasonality and your costs.
ERP, CRM and PIM integration
We connect your store with systems like SAP, Odoo, Sage, Dynamics or your CRM through our integration hub, built with AI and designed to be used with AI. A single source of truth for product, customer and order.
Carriers and OMS
We integrate domestic and international carriers and multi-warehouse order management systems. Your customers see tracking and your team stops typing labels.
Corrective and preventive maintenance
We apply updates, security patches and performance reviews on a planned basis. We detect issues before your customers notice them.
24×7 support with SLA
Customer Care teams with contractually agreed response times and service levels based on your criticality. A clear point of contact when something happens.
Continuous evolution
We develop new features, connectors and improvements with a Service Manager who prioritizes with you. The platform grows at the pace of your business.
How we work
How we manage your platform
Technical audit
We review the infrastructure, code, integrations, security and performance of your current store.
Stabilization plan
We prioritize risks and fix first what could cost you sales or data.
Integration and hosting migration
We connect systems through the hub and, if needed, move the store to better-sized infrastructure.
Operations with SLA
We monitor the platform, handle incidents and apply maintenance according to the contracted plan.
Evolution roadmap
Every quarter we review new features, improvements and automation opportunities with you.
What’s included
What the managed platform includes
Who it’s for
Who this service is for
High-volume eCommerce
Stores for which one hour of downtime means lost sales and unhappy customers.
Companies with an ERP
Manufacturers, distributors and retailers that need stock, prices and orders synchronized without manual work.
Teams without a technical department
Businesses that prefer to outsource technology to a partner with SLA instead of coordinating several vendors.
Every project, with method.
We plan, build and deliver with the Trilogi methodology: defined phases, a single Project Manager and nothing goes live without your sign-off. And after launch, Customer Care looks after your service.
Frequently asked questions
What we’re often asked.
What is a managed eCommerce platform?
It’s a service in which a technical partner takes responsibility for keeping your online store running and evolving: hosting, integrations with other systems, maintenance, security and support. Instead of hiring hosting, developers and support separately, you have a single team with an SLA that defines response times and responsibilities.
What’s the difference between SaaS and Open Source hosting?
With a SaaS platform, the provider manages the infrastructure and you pay a fee; you gain simplicity and high availability. With Open Source you have more control and development freedom, but someone has to manage servers, updates and security. We help you choose based on features, integrations, dependencies and total cost of ownership, and we manage either one.
Can you integrate my online store with my ERP?
Yes. We integrate with the most common ERPs, such as SAP, Odoo, Sage, Navision or Dynamics, and with in-house systems if they have an API or exports. We do it through our integration hub, which centralizes product, stock, pricing, customer and order flows and lets you add new systems without rebuilding what already exists.
What does 24×7 support with SLA cover?
It covers handling technical incidents at any time with response times agreed according to severity: a store outage isn’t treated the same as a visual tweak. We offer several Customer Care plans so you can choose the service level that fits how critical your business is.
Do you manage platforms you didn’t build?
Yes. We often inherit stores from other vendors. We start with a technical audit to understand the real state of the code, infrastructure and integrations, and from there we propose a stabilization plan before taking on support with SLA.
Next step
Our business is to grow yours
If your online store keeps you up at night, let’s talk and review your platform together.