eCommerce services
Your online store, always up and running and improving
We install, migrate, maintain and audit your eCommerce with 24×7 support and a dedicated Service Manager. You sell; we look after the machine.
Official partners
They trust Trilogi
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eCommerce services to keep your store running
An eCommerce isn’t launched and forgotten: it’s installed, integrated, updated, protected and improved every week. At TRILOGI we bring all these eCommerce services together under one team so you have a single technical point of contact. We work in a technology-agnostic way on LogiCommerce, Shopify, PrestaShop, WooCommerce, commercetools and other technologies, and choose carefully when it’s time to switch. Our goal is clear: technical stability, predictable operations and a store that evolves at the pace of your business, with AI and data helping us anticipate incidents and prioritize improvements.
The challenge
Problems we solve in live online stores
- 01
Downtime at the worst moment
An incident during a campaign or on a Friday night costs sales and reputation. Without support with SLA, nobody responds in time.
- 02
A platform that falls short
The business has grown and the technology can no longer keep up. Switching is scary because of the risk to SEO, data and operations.
- 03
Maintenance with no owner
Patches, updates and small developments pile up because there’s no technical lead with a global view.
- 04
Conversion that won’t take off
The store works, but it’s slow or confusing and you don’t know where in the journey users drop off.
The best incident is the one your customer never sees.
What we do
All the eCommerce services you need, in one team
Six service lines you can hire separately or as a complete package.
eCommerce setup
We launch your store on the right platform, with catalog, payments, logistics and integrations ready. We start from your real processes so nothing has to be redone later.
Platform migration
We advise you on which platform fits your current and future requirements, and assess the pros, cons and operational impact of the switch. We plan features, data migration, SEO redirects and deployment.
24×7 support with SLA
Dedicated and shared Customer Care teams handle technical incidents and queries at any time. We diagnose and resolve remotely with contractually agreed response times.
Evolutionary maintenance
A dedicated Service Manager coordinates new features, developments and improvements on any technology. We continuously update software, hosting and security patches.
Uptime and infrastructure
We maintain auto-scaling platforms with load balancing, DDoS protection, backups and a disaster recovery plan. We work toward a 99.9% availability target with deployments across multiple locations.
eCommerce audit
We measure speed, UX and technical performance, and analyze heatmaps, journeys and navigation. We find drop-off points and deliver a prioritized plan to improve conversion.
How we work
How we start looking after your eCommerce
Initial assessment
We review the platform, infrastructure, integrations and code status to understand the starting point.
Service plan
We define scope, SLA, support channels and the bank of hours or dedicated team you need.
Orderly handover
We document access, processes and dependencies to take over the service without disrupting operations.
Operations and continuous improvement
We monitor, resolve incidents and execute the improvement roadmap with your Service Manager.
Regular review
We share incident, performance and progress reports, and reprioritize based on your business.
What’s included
What our eCommerce services include
Who it’s for
Who these services are for
Growing stores
Businesses that have moved past the initial stage and need stability and a reliable external technical team.
B2B companies with eCommerce
Companies whose ordering portal is critical for customers and distributors and cannot fail.
In-house teams that need reinforcement
IT departments that want to expand capacity with eCommerce platform specialists.
Every project, with method.
We plan, build and deliver with the Trilogi methodology: defined phases, a single Project Manager and nothing goes live without your sign-off. And after launch, Customer Care looks after your service.
Frequently asked questions
What we’re often asked.
What eCommerce services does TRILOGI offer?
We cover the full technical lifecycle of an online store: setup, platform migration, integrations, 24×7 support with SLA, evolutionary maintenance with a Service Manager, infrastructure, and speed, UX and conversion audits. You can hire them individually or as an end-to-end service with a single point of contact.
When should I migrate my store to another platform?
When the platform limits your growth: high maintenance costs, difficulty integrating ERP or CRM, performance issues or B2B features that don’t fit. We analyze your case using criteria such as features, integration, security, SLA and total cost of ownership before recommending whether to migrate or evolve what you have.
How does 24×7 support work?
You open tickets through the agreed channels and our Customer Care team classifies them by severity. Response and resolution times are set in the contract’s SLA. Critical incidents are handled at any hour, and everything is logged so the service can be reviewed in regular meetings.
Do you maintain stores you didn’t build?
Yes. We take over maintenance of stores built by other teams after an initial technical audit. We review code, extensions, infrastructure and integrations, document what we find and propose a plan to stabilize the store before starting on enhancements.
What does an eCommerce audit include?
We analyze load speed, technical performance, usability, analytics, heatmaps and purchase journeys. The result is a report with the issues found, their estimated impact on the experience and a prioritized action plan, so you know what to fix first and why.
Next step
Our business is to grow yours
Want your online store to stop being a worry? Let’s talk and we’ll propose the service that fits best.