When a company —with more than 40 years of history and a benchmark in its sector— commits to digital transformation, it doesn’t stop halfway. The new Efacility parts online store is the tip of the iceberg of that decision: a store supplying industrial parts to all kinds of facilities: pharmaceutical, veterinary, cosmetic, chemical, or food and beverage.
An innovative initiative in the sector
Efacility parts eCommerce Manager Gloria Oliete highlights the warm reception from both customers and suppliers, who are seeing the birth of the first platform specializing in components, parts and spares for installing, upgrading and maintaining industrial facilities.
Management chose Trilogi to develop a store that was anything but conventional: “The trust and rapport we had with Llorenç Palomas, head of sales at Trilogi, was very important. We liked the way of working they proposed, and our personal relationship with the Project Manager, Sergi Haro, has also been excellent. They’ve helped us throughout the process.” According to Oliete, the store’s goals are to “establish ourselves in the Spanish market, build awareness with good marketing campaigns well targeted to our audience, and start selling in Spain so that, in the longer term, we can reach Europe and go international.”
More than 2,000 accessories and spare parts
The store offers a full range of products, with information available on each product page. A downloadable PDF with technical and compatibility guidance is also included. And in case that’s not enough, the store provides a support phone line offering advice on products and their features to avoid choosing the wrong ones. Fast delivery is another of this online store’s strengths, since delays are often a source of problems for industrial companies, which they can now avoid with Efacility parts.
