{"id":19362,"date":"2013-01-21T00:00:00","date_gmt":"2013-01-20T23:00:00","guid":{"rendered":"https:\/\/trilogi.com\/blog\/tips-to-prevent-fraud-in-your-online-store\/"},"modified":"2013-01-21T00:00:00","modified_gmt":"2013-01-20T23:00:00","slug":"tips-to-prevent-fraud-in-your-online-store","status":"publish","type":"post","link":"https:\/\/trilogi.com\/blog\/en\/tips-to-prevent-fraud-in-your-online-store\/","title":{"rendered":"Tips to prevent fraud in your online store"},"content":{"rendered":"<p><strong>Online purchase fraud<\/strong> is one of the biggest concerns in eCommerce, for both buyers and sellers, since it creates distrust among the former and major problems for the latter.<\/p>\n<p>\u00a0<\/p>\n<p>Many online sellers believe that <strong>credit card fraud can be a serious risk<\/strong> to their businesses.<\/p>\n<p>\u00a0<\/p>\n<p>One of the main ways this type of fraud is committed is through stolen or cloned credit card information, used to make online purchases not authorized by the legitimate cardholder.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" src=\"\/blog\/assets\/content\/fraudeonline.jpg\" alt=\"\" width=\"470\" height=\"314\" \/><\/p>\n<p><pre><br \/><\/pre>\n<p><\/p>\n<pre>Image source: <a href=\"http:\/\/www.hudsonhorizons.com\/Custom-Website-Solutions\/eCommerce-Website-Solutions\/Online-Payment-Solutions.htm\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/www.hudsonhorizons.com\/<\/a><\/pre>\n<\/p>\n<p>\u00a0<\/p>\n<p>No one is immune to this problem. Sooner or later, our online store may fall victim to fraud. One day we receive a credit card purchase and, after we\u2019ve already shipped the goods, we\u2019re told there\u2019s a problem with the transaction. In a situation like this, we\u2019re very likely to lose both the products and the money.<\/p>\n<p>\u00a0<\/p>\n<p>To prevent or try to <strong>minimize the impact of potential fraud<\/strong>, the online store needs to take every possible precaution. Solid development to avoid security issues, an SSL certificate for data transmission on the site, and a secure payment gateway that also stores credit card information\u2026 can all help us build a more secure system. But that alone isn\u2019t enough, since fraudsters are often one step ahead of the technology.<\/p>\n<p>\u00a0<\/p>\n<p><strong>Thoroughly checking the orders<\/strong> we receive will also go a long way toward preventing fraud. There are usually many signs that a transaction may be fraudulent. There\u2019s no need to get obsessed, since many of them may not be, but it\u2019s better to be cautious to avoid unpleasant surprises.<\/p>\n<p>\u00a0<\/p>\n<p>\tAmong others, the following signs may make us suspect that <strong>we\u2019ve received a fraudulent order<\/strong>:<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li> An order worth far more than the usual average<\/li>\n<li> Several consecutive purchases by the same user<\/li>\n<li> Several orders from the same IP with different delivery addresses<\/li>\n<li> Several payment attempts at the POS before a successful order<\/li>\n<li> A transaction IP that locates the order in a different country from the delivery country<\/li>\n<li> Missing information or strange or inconclusive contact details<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>What can I do if I suspect a fraudulent transaction in my online store?<\/strong><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li>First and foremost, DO NOT SHIP THE GOODS under any circumstances until you\u2019re sure the transaction is genuine. Even if this goes against your shipping policy by delaying delivery, as I said earlier, it\u2019s better to be safe than sorry.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li>Check the transaction with the bank so they can tell you whether there are signs of possible fraud, and share your suspicions and concerns with them.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li>Contacting the user to verify the order is usually a good option\u2014ask them to confirm delivery details and other information. It\u2019s important to keep a record of all communications with the customer; if they\u2019re by phone, it\u2019s advisable to send a confirmation email as well.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li>If the buyer doesn\u2019t respond, or their response makes it clear it\u2019s fraud, report it to the bank and the police with as much information as possible (user details, bank details, transaction IP address, emails or communications exchanged, etc.).<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>It\u2019s very important to keep all these fraudulent transactions well documented and, above all, not to use the money from them, since the courts may later require us to return it to its rightful owner. If we chose to take advantage of or ignore repeated fraudulent transactions in our online store simply for the profit they bring, we could be committing the offense of concealment or complicity with those responsible for the fraud.<\/p>\n<p>\u00a0<\/p>\n<p>This is a very serious issue, and it\u2019s everyone\u2019s responsibility to do their utmost to stamp it out, since it can be a major brake on eCommerce growth and, above all, on users\u2019 trust in online shopping.<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online purchase fraud is one of the biggest concerns in eCommerce, for both buyers and sellers, since it creates distrust among the former and major problems for the latter. \u00a0 Many online sellers believe that credit card fraud can be a serious risk to their businesses. \u00a0 One of the main ways this type of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2519],"tags":[],"class_list":["post-19362","post","type-post","status-publish","format-standard","hentry","category-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips to prevent fraud in your online store | Blog Trilogi \u2013 The Digital Agency<\/title>\n<meta name=\"description\" content=\"Online purchase fraud is one of the biggest concerns in eCommerce, for both buyers and sellers, since it creates distrust among the former and major\u2026\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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