{"id":19013,"date":"2020-03-30T16:07:37","date_gmt":"2020-03-30T14:07:37","guid":{"rendered":"https:\/\/trilogi.com\/blog\/coronavirus-how-is-the-state-of-emergency-affecting-ecommerce\/"},"modified":"2020-03-30T16:07:37","modified_gmt":"2020-03-30T14:07:37","slug":"coronavirus-how-is-the-state-of-emergency-affecting-ecommerce","status":"publish","type":"post","link":"https:\/\/trilogi.com\/blog\/en\/coronavirus-how-is-the-state-of-emergency-affecting-ecommerce\/","title":{"rendered":"Coronavirus: how is the state of emergency affecting eCommerce?"},"content":{"rendered":"<p>After several weeks of the country living under a state of emergency, Royal Decree-Law 10\/2020 of March 29 comes into force. This new order regulates recoverable paid leave for employees who don\u2019t provide essential services, with the aim of reducing population mobility as part of the fight against COVID-19.<\/p>\n<figure id=\"attachment_14232\" aria-describedby=\"caption-attachment-14232\" style=\"width: 1100px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14232 size-large\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-1100x618.jpg\" alt=\"\" width=\"1100\" height=\"618\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-1100x618.jpg 1100w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-300x169.jpg 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-768x432.jpg 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-1536x864.jpg 1536w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-2048x1151.jpg 2048w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-1170x658.jpg 1170w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-1920x1080.jpg 1920w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/action-asphalt-auto-automobile-193667-585x329.jpg 585w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><figcaption id=\"caption-attachment-14232\" class=\"wp-caption-text\">RD 10\/2020 COVID-19<\/figcaption><\/figure>\n<p>The priority of this new regulation is, without a doubt, to restrict everyone\u2019s movement as much as possible to prevent infection.<\/p>\n<p>In the online sector, and eCommerce in particular, the big concern is obviously <strong>whether this restriction would also affect the transport and delivery of goods bought online. <\/strong><\/p>\n<p>Let\u2019s get to the point: item 24 of the annex to Royal Decree-Law 10\/2020 confirms that <strong>exempt from the mobility restriction are all people who <\/strong><strong>work in the distribution and delivery of products purchased online, by phone or by mail order. So, until further notice, online business remains 100% operational.<\/strong><\/p>\n<p>Having spoken with the country\u2019s main logistics operators, they confirm that, although fast deliveries are hard to guarantee, they will continue to operate normally, while taking maximum safety measures at every level of the chain.<\/p>\n<h2>After 15 days, how has the state of emergency affected eCommerce?<\/h2>\n<p>Given the extraordinary situation the country is going through and the restrictions on in-store shopping, together with the new consumer habits forced by lockdown, there has been an overall 20% drop in traffic but a 30% increase in revenue.<\/p>\n<h2>Growing sectors in eCommerce<\/h2>\n<p>Sectors considered essential and those related to entertainment and hobbies stand out in particular.<\/p>\n<p>Sports, food and toys are doubling their revenue compared with the same period last year. Electronics also stands out: on peak days last week, sales were four times the daily forecasts.<\/p>\n<figure id=\"attachment_14227\" aria-describedby=\"caption-attachment-14227\" style=\"width: 1100px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14227 size-large\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-1100x733.jpg\" alt=\"\" width=\"1100\" height=\"733\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-1100x733.jpg 1100w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-300x200.jpg 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-768x512.jpg 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-1536x1024.jpg 1536w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-2048x1365.jpg 2048w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-1170x780.jpg 1170w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-1920x1280.jpg 1920w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-585x390.jpg 585w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/laptop-technology-ipad-tablet-35550-263x175.jpg 263w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><figcaption id=\"caption-attachment-14227\" class=\"wp-caption-text\">Online consumption accelerates during the state of emergency<\/figcaption><\/figure>\n<p>On the other hand, although fashion and footwear are seeing a drop in traffic and sales, many brands are choosing to maintain their online investment and communication so as not to lose brand awareness and positioning<\/p>\n<h2>What should I do with my eCommerce in times of coronavirus?<\/h2>\n<p>During this state of emergency, with internet use and access to all online channels skyrocketing, the only sales channel open in many sectors is online, so now is the time to keep betting big on your eCommerce.<\/p>\n<p>We\u2019re using this article to share some recommendations for boosting your online store.<\/p>\n<figure id=\"attachment_14230\" aria-describedby=\"caption-attachment-14230\" style=\"width: 1100px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-14230 size-large\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-1100x734.jpg\" alt=\"\" width=\"1100\" height=\"734\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-1100x734.jpg 1100w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-300x200.jpg 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-768x512.jpg 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-1536x1025.jpg 1536w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-2048x1366.jpg 2048w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-1170x780.jpg 1170w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-1920x1281.jpg 1920w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-585x390.jpg 585w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/apple-devices-books-business-coffee-572056-263x175.jpg 263w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><figcaption id=\"caption-attachment-14230\" class=\"wp-caption-text\">Online business grows during the COVID-19 lockdown<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Design and usability improvements<\/strong>: pull out your wish list and start mapping out which aspects of navigation and design you can improve. Mobile devices still lead eCommerce traffic, so adapting your experience to this channel to improve conversion rates will be key to recovering sales in the coming months.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>New features<\/strong>: there are plenty of ways to add extra value for your online shoppers. Cart recovery, personalization, payment systems, reviews, loyalty programs, bundle sales\u2026 will all help increase customer acquisition and revenue.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Content Marketing<\/strong>: now is the time to keep two-way communication going and attract new customers. Attract the right customer at the right time.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Organic rankings:<\/strong> this is one of the channels that can be most profitable for your online business in the medium term. Thinking medium-term is the best way to turn the tide in these uncertain times.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Online investment:<\/strong> current CPC fluctuations can skew the results of your campaigns. It\u2019s important to think in terms of a full-funnel strategy so you can re-engage your potential customers when needed.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Promotions and logistics:<\/strong> promotions should match your customers and your logistics delivery times. Taking into account stock levels and future sales forecasts (we\u2019ll likely be back to normal by the sales season), it\u2019s important to plan activation campaigns that protect your margin and keep the scoreboard from sitting at zero. Now is the time to reduce stock smartly with standout promotions!<\/li>\n<\/ul>\n<p>Another channel where it\u2019s having a major impact, and which will be vital to business recovery, is the digital transformation of B2B models through eCommerce platforms.<\/p>\n<p>An estimated 15% of the population will make at least 1 online purchase in the next 30 days, so these new consumer habits will leave eCommerce stronger after this unexpected event.<\/p>\n<p><a href=\"https:\/\/trilogi.com\/en\/\">Trilogi \u2013 The Digital Agency<\/a>, experts in online stores, strategy and marketing for B2B \/ B2C eCommerce, is here to help you get the most out of the online channel in these uncertain times.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After several weeks of the country living under a state of emergency, Royal Decree-Law 10\/2020 of March 29 comes into force. This new order regulates recoverable paid leave for employees who don\u2019t provide essential services, with the aim of reducing population mobility as part of the fight against COVID-19. The priority of this new regulation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":14237,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2505],"tags":[],"class_list":["post-19013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trilogi-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Coronavirus: how is the state of emergency affecting eCommerce? | Blog Trilogi \u2013 The Digital Agency<\/title>\n<meta name=\"description\" content=\"Coronavirus and eCommerce. We analyze the current state of online business in times of COVID-19. 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