{"id":18979,"date":"2020-08-26T08:00:40","date_gmt":"2020-08-26T06:00:40","guid":{"rendered":"https:\/\/trilogi.com\/blog\/design-thinking-does-it-apply-to-marketing-too\/"},"modified":"2020-08-26T08:00:40","modified_gmt":"2020-08-26T06:00:40","slug":"design-thinking-does-it-apply-to-marketing-too","status":"publish","type":"post","link":"https:\/\/trilogi.com\/blog\/en\/design-thinking-does-it-apply-to-marketing-too\/","title":{"rendered":"Design Thinking: does it apply to marketing too?"},"content":{"rendered":"<p>Literally, \u201cdesign thinking\u201d means thinking like a designer, and that is precisely what the Design Thinking approach aims for: that we think like designers when creating or planning any project. And of course, that can also include online sales projects, digital marketing and branding campaigns, or end-to-end customer experience improvement projects.<\/p>\n<p>Design Thinking aims to help us develop knowledge of and empathy for our users and, instead of looking for a single, definitive solution, explore key points and references throughout the stages to create an iterative, non-linear process of constant development and improvement.<\/p>\n<blockquote><p><em>\u201cDesigners don\u2019t try to search for a solution until they have determined the real problem, and even then, instead of solving that problem, they stop to consider a wide range of potential solutions. Only then will they finally converge upon their proposal. This process is called DESIGN THINKING<\/em>\u00ab. \u2014Don Norman, author of <em>The Design of Everyday Things<\/em><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2>Design Thinking and its stages<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14647 size-full\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/proceso-design-thinking-1.png\" alt=\"\" width=\"596\" height=\"330\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/proceso-design-thinking-1.png 596w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/proceso-design-thinking-1-300x166.png 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/proceso-design-thinking-1-585x324.png 585w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/><\/p>\n<ul>\n<li><strong>Empathize:<\/strong> to design around users\u2019 needs and wishes, you have to dig deep and understand what really matters to them. There are different methods for this: in-depth interviews, observing users in context, <em>focus groups<\/em> or <em>benchmarking<\/em>.<\/li>\n<\/ul>\n<p><strong> <\/strong>Online, you can also carry out broad research: keywords users search for, competitor websites, analysis of user behavior on our own website or social media analysis by topic or profile.<\/p>\n<ul>\n<li><strong>Define:<\/strong> we\u2019ve gathered a lot of information; now it\u2019s time to converge and find the famous <em>Insights, <\/em>that is, users\u2019 deep motivations. A simple way is to write sentences such as:<\/li>\n<\/ul>\n<p>The (<em>persona<\/em>) needs\/fears\/expects\/wants\/wishes for (<em>x<\/em>) because (<em>insight)<\/em><\/p>\n<p>At this stage it\u2019s important to define the focus, knowing exactly what our goals are. For example: \u201cincrease followers and <em>engagement<\/em> on social media\u201d<\/p>\n<ul>\n<li><strong>Ideate:<\/strong> we have the information and the challenge to solve; now we need to come up with solutions. Brainstorming is one of the simplest forms of creativity. It helps if the whole team can write\/draw their proposals so you can gather a large number of ideas. It\u2019s also important to encourage wild ideas.<\/li>\n<li><strong>Prototype:<\/strong> it\u2019s time to bring ideas down to earth and make them feasible. Prototyping lets us fail fast to learn more about the user. In marketing, you can create a <em>Storyboard<\/em>, a brochure or a simple <em>landing page <\/em>for the proposed campaign.<\/li>\n<li><strong>Test:<\/strong> the goal is to see how users interact and validate the hypothesis. From there, you\u2019ll create increasingly refined versions aligned with what users want. The most important thing in this phase is to listen and observe reactions. If the proposal isn\u2019t working, you can go back to earlier stages.<\/li>\n<\/ul>\n<h2>Design Thinking in a VUCA environment<\/h2>\n<p>The <strong>VUCA environment<\/strong> stands for Volatility, Uncertainty, Complexity and Ambiguity, and it\u2019s the environment organizations operate in today. It\u2019s a scenario of constant change, where long-term strategic plans don\u2019t work, and where adaptability and speed are key, as is the need to simplify tasks and actions. This is where Design Thinking is most useful, helping us explore, define and communicate. It allows us to face non-linear, intangible change.<\/p>\n<p>First, it lets us get to know our users in depth, which means that <strong>whenever the product or service needs to be iterated or changed, it\u2019s done on solid foundations of knowledge and data.<\/strong><\/p>\n<p>Second, prototyping and testing go hand in hand with the idea of \u201c<strong><em>fail early to succeed sooner<\/em><\/strong>,\u201d or <em>\u201cfail fast, fail cheap.\u201d<\/em> Failure doesn\u2019t exist in Design Thinking: prototyping is for testing and verifying the hypotheses from earlier research. If a test fails, it\u2019s a lesson that will help with the next model.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-14642 size-large\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-1100x731.jpg\" alt=\"vuca environment\" width=\"1100\" height=\"731\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-1100x731.jpg 1100w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-300x199.jpg 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-768x511.jpg 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-1536x1021.jpg 1536w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-2048x1362.jpg 2048w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-1920x1277.jpg 1920w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-1170x778.jpg 1170w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-585x389.jpg 585w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/entorno-vuca-263x175.jpg 263w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/p>\n<h2>Some Design Thinking techniques for marketers<\/h2>\n<ul>\n<li><strong>Empathy map:<\/strong> this activity helps you put yourself in the user\u2019s shoes and align with their needs. Draw a large square divided into four parts: Says, Does, Thinks and Feels, then draw your Buyer persona in the middle. Brainstorm with team members and jot down on post-its observations and assumptions about what your target might say, think, do and feel.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-14643 size-full\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/empathy_map.png\" alt=\"empathy map\" width=\"985\" height=\"735\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/empathy_map.png 985w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/empathy_map-300x224.png 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/empathy_map-768x573.png 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/empathy_map-585x437.png 585w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/><\/p>\n<ul>\n<li><strong>Customer Journey map:<\/strong> this technique helps us analyze the user\u2019s entire experience with a service\/product\/campaign end to end, including their feelings, pain points and moments of satisfaction at each stage of the process. In marketing it\u2019s very useful for knowing at which stages of the buying process you can make an impact.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-14644 size-full\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/costumer-journey.png\" alt=\"customer journey\" width=\"978\" height=\"566\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/costumer-journey.png 978w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/costumer-journey-300x174.png 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/costumer-journey-768x444.png 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/costumer-journey-585x339.png 585w\" sizes=\"(max-width: 978px) 100vw, 978px\" \/><\/p>\n<ul>\n<li><strong>Stakeholder map:<\/strong> for starting a new project, exploring new markets or launching a new business model. This activity helps identify the project\u2019s stakeholders and the relationships between them.<br \/>\nEach post-it represents a stakeholder: teams, executives, customers, users. For each stakeholder, add another post-it with a phrase expressing their thoughts or opinions. Then use groups and arrows to show how they relate to each other.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-14645 size-full\" src=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/mapa-de-actores.png\" alt=\"stakeholder map\" width=\"784\" height=\"554\" srcset=\"https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/mapa-de-actores.png 784w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/mapa-de-actores-300x212.png 300w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/mapa-de-actores-768x543.png 768w, https:\/\/trilogi.com\/blog\/wp-content\/uploads\/sites\/2\/mapa-de-actores-585x413.png 585w\" sizes=\"(max-width: 784px) 100vw, 784px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Literally, \u201cdesign thinking\u201d means thinking like a designer, and that is precisely what the Design Thinking approach aims for: that we think like designers when creating or planning any project. And of course, that can also include online sales projects, digital marketing and branding campaigns, or end-to-end customer experience improvement projects. Design Thinking aims to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":14654,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2507],"tags":[],"class_list":["post-18979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emarketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Design Thinking: does it apply to marketing too? | Blog Trilogi \u2013 The Digital Agency<\/title>\n<meta name=\"description\" content=\"Design Thinking aims to build knowledge of and empathy for users to drive constant improvement. 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